Your career at wedi

Customer Service & Sales Operation Specialist

Position Summary

Provides day-to-day and advanced customer service support for specialized customer accounts while assisting with customer onboarding, pricing administration, customer and product master data management, sales support, and reporting. Supports the Customer Service & Inside Sales Manager with departmental initiatives, order management, and cross-functional coordination to ensure exceptional customer service and operational efficiency. This is an individual contributor role with no direct reports.

Requirements:

  

Key Responsibilities:

  • Provide customer service and support for assigned specialized accounts, including order entry, order management, returns,      claims, inquiries, and resolution of complex customer service issues.
  • Support new customer onboarding and ongoing account maintenance.
  • Maintain Customer Master Data, item master data, sales-related data, and product information within the ERP system and      customer ordering portals.
  • Support customer product setup, EDI/customer ordering system updates, and customer portal maintenance.
  • Perform data audits to ensure ERP and customer ordering system accuracy.
  • Assist with customer and internal pricing administration, ERP price list maintenance, and pricing file updates.
  • Coordinate with Sales, Supply Chain, Operations, and Logistics on customer projects, inventory planning, product availability,      and system accuracy.
  • Prepare reports for Sales and Customer Service teams, including order management, backorder oversight, delivery coordination, and sales-related analytics.
  • Assist the Customer Service & Inside Sales Manager with departmental initiatives, reporting, and special projects as      assigned.
  • Provide backup support for departmental functions during peak workloads and team absences.

Qualifications:

  • Bachelor's degree in Business, Supply Chain, Operations, or equivalent combination of education and experience.
  • 5–7 years of experience in customer service, sales operations, order management, manufacturing, logistics, or master data      administration.
  • Experience with Customer Master Data, pricing administration, EDI/customer ordering systems, and customer onboarding.
  • Advanced proficiency in Microsoft Excel, including PivotTables, XLOOKUP/VLOOKUP, formulas, data analysis, and reporting.
  • Proficiency in Microsoft Office Suite, including Outlook and Word.
  • Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently and collaboratively across cross-functional teams.

Preferred Qualifications:

  • Experience with IFS ERP or a similar enterprise resource planning system.
  • Manufacturing or building products industry experience.
  • Inventory planning, supply chain, and logistics coordination experience.
  • Experience supporting customer product data portals, EDI integrations, and customer onboarding processes.

Core Competencies:

  • Customer Service Excellence
  • Sales Support & Operations
  • ERP & Master Data Management
  • Pricing Administration
  • Inventory Planning
  • Reporting & Analytics
  • Cross-Functional Collaboration
  • Process Improvement
  • Critical Thinking
  • Attention to Detail
  • Professional Communication
  • Time Management

Physical Requirements:

  • Ability to remain in a stationary position
  • Regular use of hands and fingers to handle, control or feel objects 
  • Ability to occasionally lift and /or move up to 10 pounds.
  • Consistently required to speak and hear

Benefits:

 Industry competitive compensation package includes

  • Company phone and laptop/ tablet,
  • Excellent benefits package to include: 
    • Medical, Dental, and Vision Insurance Day 1 of  employment
    • 15 Paid Time off (PTO) annually, 20 PTO after 4 years completed. (First year prorated based on hire date)
    • 9 Paid Holidays
    • 401K match up to 4%
    • Tuition Reimbursement available (eligibility and terms apply)
    • Company Paid  Short-Term, Long-Term and Life Insurance
    • Ancillary Voluntary Life Insurance and Accident Insurance available

 As an equal opportunity employer wedi corp. does not discriminate on the basis of (perceived or actual) race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristics. #ZR

Location: Batavia, 1160 Pierson Dr., Suite 102, Batavia, IL, 60510

Apply Now

Regional Builder Sales Account Manager -West

We are immediately hiring a Builder Sales Account Manager (BSAM)  with home base in the greater Los Angeles, California, metropolitan area and with responsibility for the Western region(s) consisting of: California, Nevada, Arizona, Oregon, and Washington. The position works remote and will also travel to attend training events and meetings held at wedi’s home office in Batavia, Illinois, from time to time. The position will include overnight travel.  

Job Summary:

The Regional Builder Sales Account Manager will promote wedi product sales to production home builders, prefab-modular home builders and custom home builders a s well as subcontractors involved in new home construction. 

 

Key Responsibilities:

  • Identify and promote to Builders (and to educate them on the value and benefits of wedi shower systems)
  • Identify and promote to contractors and design-build firms who work for the Builders (and to educate them on the value and benefits of wedi shower systems)
  • Work in team with the local Technical Sales Support Managers and Regional Sales Managers to provide educational opportunities, workshops, product knowledge trainings or test installations.
  • Work in team with the local Builder sales representatives of wedi distribution to provide educational opportunities, workshops, product knowledge trainings or test installations.
  • Work in team with the local Technical Sales Support Managers and Regional Sales Managers to arrange product supply for builders and contractors on competitive terms through wedi stocking distribution.
  • Participate in trade shows, sales meetings, team events and internal trainings.
  • Provide and share travel and activity/customer logs, reporting and market intelligence to the hiring manager for this position, the Regional Sales Manager (who you will also report to).

Salary: Compensation package of: Salary, Commission+ Bonus

Requirements:

  •  Minimum 3-5 years outside sales experience in the region and with tiling related or other construction materials used by residential home builders.
  • Familiar with architectural specifications and construction design elements is essential
  • Experience with building products or tile and flooring installation products is essential
  • Must demonstrate a high level of energy and enthusiasm for the business and be customer driven and professional
  • Excellent analytical, organizational, listening and problem-solving skills
  • Excellent communication and writing skills
  • Ability to organize travel and work schedules , work independently and in a fast-paced environment
  • Ability to effectively present in front of large groups
  • Strong interpersonal and persuasive skills
  • Proficiency in Microsoft Word, Excel, PowerPoint, CRM Systems, Outlook and the Internet is essential
  • Willing to travel up to 80% of week with overnight stays
  • Must possess a current, valid (unexpired) driver’s license with a clean driving record.

Education:  Minimum High School Degree but college degree is helpful.


Physical Requirements:

  • The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to speak clearly and hear. 
  • The ability to frequently sit and reach with hands and arms.
  • The ability to occasionally lift and/or move up to 50 pounds.

Benefits:

  • Industry competitive compensation package (salary, bonus),
  • Approved business and business travel expenses paid ( company credit card),
  • Company paid car and car expenses ( incl. for reasonable personal use)
  • Per diem to contribute to covering personal expenses while traveling ,
  • Company phone and laptop/ tablet,
  • Excellent benefits package to include:
    • Medical, Dental, and Vision Insurance Day 1 of employment
    • 15 Paid Time off (PTO) annually, 20 PTO after 4 years completed.
    • 9 Company Paid Holidays
    • 401K match up to 4%
    • Company Paid Short-Term Disability, Long-Term Disability, and Life Insurance
    • Voluntary Life and AD &D Insurance
    • Voluntary Accident Insurance 
    • Tuition Reimbursement Available 

 As an equal opportunity employer wedi corp. does not discriminate on the basis of (perceived or actual) race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. #ZR

Location: Remote Worker - N/A

Apply Now

Technical Application Support Manager

  wedi Corporation (www.wedicorp.com), is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construction of standard and custom tiled wet rooms.

We are hiring a Technical Application Support Manager with home base in the Batavia, Illinois area and with responsibility for technical application support for our U.S. and Canadian markets and sales teams. The position works from the office within the wedi North-America headquarters in Batavia most of the work week and with flexible worktime from home office offered. Initial training will require onsote presence for the first 90 days. The position includes sometimes traveling including overnight ( example: visit of trade shows or large project sites). 

The Technical Application Support Manager will have these roles and responsibilities:

  • Help customers ( tile setters, plumbers, renovators and general contractors), wedi sales team and wedi product managers with questions related to the wedi product applications, specifications and building code compliances ( via phone hotline, email, social media channels, text and other messaging tools)
  • Provide project specific product and material take offs and project quotes in collaboration with customer service/ sales team.
  • Manage product and warranty related customer complaints and claims in collaboration with wedi QA and sales team.
  • Review catalogs, specifications and other presentations for technical accuracy.
  • Participate in trade shows, sales meetings, team events and internal trainings.

Requirements:

  

Minimum 10 years experience as a trade contractor and/ or tile installer ( tiling experience is a must) and with tiling related or other construction materials. 

· Spanish language skills are a plus

• Familiar with industry and architectural specifications and construction design elements is essential ( example: TCNA Handbook details)

• Experience with building products or tile and flooring installation products is essential

• Must demonstrate a high level of energy and enthusiasm for the business and be customer driven and professional

• Excellent analytical, organizational, listening and problem-solving skills

• Excellent communication and writing skills

• Ability to organize travel and work schedules , work independently and in a fast-paced environment

• Ability to effectively present in front of large groups

• Strong interpersonal and persuasive skills

• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and the Internet is essential

• Willing to travel from time to time with overnight stays

• Must possess a current, valid and unexpired driver’s license with a clean driving record


Physical Demands of the job:

  • The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
  •  The ability to frequently sit and reach with hands and arms. 
  • The ability to occasionally bend, lift and twist to move or lift up to 50 pounds. 

Benefits:

  •  Industry competitive compensation package (salary, bonus), 
  • Approved business and business travel expenses paid ( company credit card),
  • Per diem to contribute to covering personal expenses while traveling ,
  • Company phone and laptop/ tablet,
  • Excellent benefits package to  include: 
    • Medical, Dental, and Vision Insurance Day 1 of employment
    • 15 Paid Time off (PTO) annually, 20 PTO after 4 years completed.
    • 9 Paid Holidays
    • 401K match up to 4%
    • Company Paid Short-Term, Long-Term and Life Insurance
  • Annual Safety Boot voucher
  • Tuition reimbursement available

As an equal opportunity employer wedi corp. does not discriminate on the basis of (perceived or actual) race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic. #ZR

Location: Batavia, 1160 Pierson Dr., Suite 102, Batavia, IL, 60510

Apply Now

Quality Assurance Inspector -2nd Shift

The primary responsibilities for a self-motivated individual are evaluating products and processes to ensure quality, as well as other assigned duties. In this position, you will report to the Vice President of Operations

Requirements:

  

Responsibilities:

  • Inspect and approve incoming materials by confirming specifications, (using a variety of precision instruments) and reject/return unacceptable materials.
  • Conduct process and product audits using given measurement devices
  • Effective use of tape measure and calipers 
  • Oversee product, processes & procedures to identify deviations from quality standards
  • Record data for internal analysis and keep accurate documentation 
  • Ensure all activities are aligned with company policies
  • Maintain a clean work environment at all times
  • Implementation of quality assurance training
  • Aid in the development of quality testing procedures for products
  • Identify and remedy defects within the production process
  • Recommend, implement and monitor preventative and corrective actions for non conformances
  • Investigate product issues
  • Commit to company culture that includes the willingness to cooperate with, and be respectful towards co-workers, managers, and supervisors
  • Maintain high standards of ownership, accountability, and integrity
  • Adhere to established company policies and procedures paying special attention to safety regulations
  • Communicate with internal departments to report problems and/or needed changes
  • Perform related job duties as assigned.

Qualifications:

  • Ability to add, subtract, multiply, and divide in all units of measure, using      whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out detailed but uninvolved      written or oral instructions. 
  • Must be able to work with metric & SAE units of measure
  • Excellent organizational skills
  • Excellent problem solver
  • Knowledge or experience with automated manufacturing equipment a plus
  • Strong ability to understand technical specifications
  • Strong ability to multitask and prioritize work against tight timelines, operate      with a sense of urgency and perform well under pressure
  • Strong ability to multi-task and meet deadlines and work the hours of 2pm -10:30pm and OT as workload requires
  • Must be able to read and write English

Physical Requirements:

  • Must be able to kneel, stoop, bend, stand, and twist on a daily basis
  • Must be able to stand and sit for extended period of time on a daily basis

  Benefits:

  • Industry competitive compensation package
  • Excellent benefits package to include: 
    • Medical, Dental, and Vision Insurance on Day 1 of employment
    • 15 Paid Time off (PTO) annually, 20 PTO after 4 years completed.
    • 9 Paid Holidays
    • 401K match up to 4%
    • Company Paid Short-Term and Long-Term Disability and Life Insurance
    • Voluntary Life Insurance
    • Ancillary Accident Plan
    • Tuition Reimbursement Available (where eligible and where applicable)

As an equal opportunity employer wedi corp. does not discriminate on the basis of (perceived or actual) race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.

Location: Batavia, 1160 Pierson Dr., Suite 102, Batavia, IL, 60510

Apply Now

Regional Sales Manager East - South -USA Territory

wedi Corporation (www.wedicorp.com), is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construction of standard and custom tiled wet rooms.

The home base for the position is ideally the Atlanta, Georgia area. Home base must be within 1 hr drive from an international or nationally well connected airport. The position includes traveling including overnight ( examples: joint traveling with sales team colleagues to visit customers, or participation in national or regional trade shows).  

The Regional Sales Manager will have these roles and responsibilities :

  • MANAGEMENT - Provide leadership, supervision, guidance and direction to assigned Sales Team Members ( includes briefing, training, evaluating, approving time off and hiring and other administrative duties). Oversee, support, maintain and grow a network of distribution customer accounts. 
  • BUSINESS DEVELOPMENT - Work closely with VP Sales & Marketing to develop and implement regional sales plans and strategies to grow the business.  
  • IDENTIFY new, update current and maintain regional and national sales growth potentials.
  • SALES – Support the designated Sales Region(s) by providing necessary product training, sales training, distributor training, marketing support by coordination regional needs with wedi.DISTRIBUTORS - Call on and support the Distributor network and potential new accounts. This includes product training, sales training and organizing needed support through sales team colleagues assigned to the distribution customer account or area in the region.  
  • NATIONAL – Support the wedi departments and other regions with valuable input and contributions from the regions and support national initiatives.
  • CUSTOMER DATABASE - Effectively utilize CRM system to track work on existing and potential accounts and construction project opportunities for all wedi products as appropriate. Update data base daily and provide a full activity report on a monthly basis.
  • TECHNICAL - The Regional Sales Manager possesses technical field proficiency with tile and flooring related installation and shower installation product systems such ass wedi’s and organizes and supports ongoing technical education of the sales team.
  • TRADE SHOWS - Exhibits at regional and national industry related tradeshows and helps develop effective tradeshow displays, promotional flyers, print advertisements and direct mail pieces with support from Marketing.

Requirements:

Skills/Attributes Required

  • Minimum 5 years outside sales experience is essential
  • Supervisory and leadership experience
  • Good financial management, change management and conflict management skills are required
  • Accountability of Sales Professionals 
  • Must possess sound business judgement, decisiveness and possesses the ability to delegate when necessary
  • Familiar with architectural specifications and construction design elements is essential
  • Experience with building products or flooring installation products is essential
  • Must demonstrate a high level of energy and enthusiasm for the business and be customer driven and professional
  • Excellent analytical, organizational, listening and problem-solving skills
  • Excellent communication and writing skills
  • Ability to work independently and in a fast-paced environment
  • Ability to effectively present in front of large groups
  • Strong interpersonal and persuasive skills
  • Proficiency in Microsoft Word, Excel, PowerPoint, CRM Systems, Outlook and the Internet is essential
  • Willing to travel up to 70% with overnight stays
  • Must possess a current, valid and unexpired driver’s license with a clean driving record
  • Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
  • The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The ability to frequently sit and reach with hands and arms. The ability to occasionally lift and/or move up to 20 pounds. 

Education

  • Minimum four (4) year college degree or greater

Benefits:

  • Industry competitive compensation package (salary, bonus), 
  • Company vehicle ( incl. services, gas, insurance)
  • Approved business and business travel expenses paid ( company credit card),
  • Per diem to contribute to covering personal expenses while traveling ,
  • Company phone and laptop/ tablet,
  • Excellent benefits package to include: 
  • Medical, Dental, and Vision Insurance Day 1 of employment
  • 15 Paid Time off (PTO) annually, 20 PTO after 4 years completed.
  • 9 Paid Holidays
  • 401K match up to 4%
  • Company Paid Short-Term, Long-Term Disability and Life Insurance
  • Voluntary Life Insurance
  • Accident Plan
  • *Estimated Compensation Package of $125k-$140k consists of salary, monthly commission and annual bonus 

As an equal opportunity employer wedi corp. does not discriminate on the basis of (perceived or actual) race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.


Location: Remote Worker - N/A, OFF-SITE, Atlanta, GA

Apply Now